Your complete confidence matters. To honor your commitment to the game, we offer a seamless 30-day return policy, exclusively for purchases made through the Sneaker Compass official online store.
Return
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return or a warranty.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@sneakercompass.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refund
Please note that customers are responsible for the total shipping costs of returned items if it’s not about the product quality issue.
If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method around 10 business days.